In this episode of The Diary of a CFO, host Wassia Kamon, CPA, CMA, MBA, welcomes Vivienne Wei, COO of Salesforce’s Unified Agentforce Platform, an architect of the Agentic Enterprise, and a driving force behind AI transformation at a global scale. With a remarkable career that spans leadership in technology and AI, Vivienne helps CEOs and boards turn AI from experimental pilot projects into a core operating system for the modern enterprise. Her work has unlocked hundreds of millions of dollars in new pipeline and cloud savings, all while scaling AI adoption across Salesforce’s $10B+ platform.
In this episode, Wassia and Vivienne explore the intersection of AI, leadership, and innovation. Vivienne shares her approach to scaling AI across engineering teams, guiding businesses through the complexities of digital transformation, and building AI-native operating models that drive growth and resilience. As a guest lecturer at Harvard Business School and author of Labor Force, Vivienne provides deep insights into how business leaders can navigate the evolving AI landscape.
Whether you're leading AI initiatives, scaling technology at an enterprise level, or seeking to understand how AI can transform business operations, this episode offers valuable strategies for creating sustainable, inclusive, and human-centered transformation.
💡 Key Takeaways
Scaling AI at Global Scale: Vivienne discusses how Salesforce scaled AI adoption across its engineering teams, driving both productivity and savings while reshaping the company's operations.
The Agentic Enterprise: She introduces the concept of the Agentic Enterprise, where AI becomes the backbone of a company’s operations, from product development to global team collaboration.
AI as a Catalyst for Transformation: Vivienne highlights how AI isn’t just a tool—it’s a reorganization of how businesses operate, and the key to unlocking new growth and efficiencies.
Building Resilient, AI-Native Businesses: Her expertise lies in creating operating models that are agile, resilient, and powered by AI, positioning companies for long-term success.
AI Prosperity for All: Vivienne advocates for inclusive AI transformation that benefits all stakeholders, ensuring that AI prosperity is available to everyone.
🗣️ Noteworthy Quotes
“AI isn’t just a tool. It’s a reorg.” – Vivienne Wei
“Make the impossible real. Turn bold ideas into orchestrated outcomes that redefine what's possible in business.” – Vivienne Wei
“AI is the operating system of the Agentic Enterprise, it's how we rethink and restructure business operations for the future.” – Vivienne Wei
⏱️ Key Timestamps
00:00 – Introduction to Vivienne Wei and her role at Salesforce
02:15 – The concept of the Agentic Enterprise and AI's role in business transformation
07:30 – Scaling AI adoption at Salesforce and unlocking $800M+ in pipeline
12:00 – Rethinking how global teams operate with AI-powered models
16:45 – How AI drives resilience and growth in the enterprise
21:00 – The role of AI in sustainable and inclusive transformation
26:30 – Vivienne's approach to leadership and advising Fortune 100 boards
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🔗 Connect with Guest Vivienne Wei
LinkedIn: https://www.linkedin.com/in/weivivienne/
Salesforce: https://www.linkedin.com/company/salesforce/
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